Communicating efficiently in the hotel

Italian, the most beautiful language of the world according to some lover of languages’ musicality: someone might not agree with this, but, regardless of personal and perhaps patriotic tastes, it’s doubtless that our language is full of more or less complex terms, literal meanings and a wide range of grammar rules.

This introduction is necessary, if we want to build efficient circular communication in our hotel that always hits the targets we set for ourselves.

Is writing in a clear and simple way more incisive than using a refined and highly technical language? I’d rather say that the first step to efficient and circular communication is adapting our writing to the people we are addressing.

Writing to our Manager to decide upon budget’s next steps will require technical terms and formal language. To communicate the details on the next Christmas dinner to the staff, a quiet friendly language is recommended.

You may think that in this field it’s useful to take into account the size of your hotel and the hierarchical scale that forms it. Undoubtedly, the size is strictly connected to the amount of employees, but circular communication doesn’t vary depending on the involved players: communication aims at sending clear inputs to those we want to receive them.

There’s no need to be a successful writer to communicate correctly with our staff or colleagues. It’s necessary to have clear ideas on what our goal is.

The advice to follow in any situation is to abandon the “bureaucratic” and too complex communication; if the matter is made of various steps, parenthesis and apostilles, it’s unlikely that you’ll be understood immediately. This will inevitably bring questions, elucidations and to-and-fros, most probably risking committing execution errors.

The solution in cases like this? A quick “vis à vis” meeting with the interested parties, followed by an email summarizing the discussed subjects and the actions to be taken.